Make sure your Game ID and password are correct. If you forgot your password, use the Forgot Password page. Never share your password or OTP code with anyone.
Recover your account
Tales Hero help center
Let’s get you back in the game.
Find an answer, follow a quick guide, or contact our team when you need direct help.
Start here
What can we help with?
Choose the topic closest to your issue.
Account & LoginLogin, password, and account access
Download & InstallClient, patches, and installation issues
Top Up & PaymentsPoints, transactions, and payments
WebShopItems, purchases, and gifts
Account SafetySecurity reports and private data
Contact UsDirect help from the Tales Hero team
No matching topic found. Try another phrase or contact us directly.
Quick answers
Frequently asked questions.
Open a question to see the recommended steps.
Open account recovery, enter your Game ID and registered email, then follow the instructions we send. Check your spam folder if the message is not visible.
Open account recoveryMake sure Windows is updated, enough storage is available, and run the installer as administrator. If the client is already installed, use the Manual Patch package on the Download page.
Open Download pageKeep your order number, transaction time, amount, and payment evidence. Do not pay again before our team checks the transaction status.
Send transaction detailsMake sure the transaction is successful and your character is not currently in-game if the item is delivered through the gift box. Include the order number when contacting us.
Get WebShop help
Still need help?
Tell us what happened. We’ll help point you in the right direction.
Email is our primary support channel. For a faster response, include your Game ID, order number, time of the issue, and a screenshot when helpful.
[email protected]Keep your account safe
- Never send your password, PIN, or OTP code.
- Use only official Tales Hero Indonesia links.
- Keep your order number and payment evidence.