Refund & Digital Delivery

Digital product delivery

All packages are digital products. After Midtrans confirms a successful payment, the system sends Point, Cash, and VIP EXP to the account that placed the order. Delivery is usually automatic, but may be delayed when the game service, database, or network has an issue.

Payment succeeded but the reward has not arrived

Check Purchase History first. If the status is successful but the reward has not arrived, contact support within 7 calendar days of the transaction with your account ID and order number. We will review the transaction and resend a valid reward or offer another resolution based on the review.

Transactions eligible for refund review

• The same order was charged more than once.
• Payment succeeded, but a system error prevents digital delivery and redelivery is not possible.
• Midtrans marks a transaction as cancelled or failed, but the funds remain debited after the provider's reconciliation period.

Transactions that cannot be refunded

• The reward has already been credited to or used by the account.
• The buyer selected the wrong account or package after the order details were shown correctly.
• The account was restricted for violating the Terms & Conditions.
• The request does not include verifiable transaction information.

How to submit a request

1. Contact support through the Contact page.
2. Include your account ID, order number, date, amount in Rupiah, and payment evidence if needed.
3. Never send your password or payment PIN.
4. Approved refunds are processed through the payment method or route available from the payment provider.