How can we help?
For product questions, order status, digital delivery issues, or refund requests, choose the support channel that works best for you.
Primary channel
Support email
Describe your issue in detail so we can review your order faster.
[email protected]For a faster review
Information to include
- Your Tales Hero Indonesia account ID.
- Order number, transaction date, and amount in Rupiah.
- A short explanation of the issue and payment evidence if needed.
- Do not send your account password, PIN, OTP code, or other confidential data.